I grew up in New Oxford and in the past year have spent more time visiting my mom who still lives there. I now live in DC. I visit your shop every time I come in town. It gives me a chance to leisurely do e-mails and surf the net. (My mother's not in the 21st century yet. No cable. No internet.)
I am writing to inform you of my experience on Sat night 3/15. I arrived about 5:30. When I walked in the girl had three people in line. Two of them wanted cappuccinos. I plugged in my computer, set it up and was going to go to the counter at my leisure. When the girl was done, she walked over to me and apologized for the delay and asked me what I wanted. I ordered and picked it up from the counter. I was there for over an hour. Twice she came from behind the counter to check up on me and other customers. She chit-chatted with customers and when anyone entered she immediately greeted them with a big friendly hello. Her service was stellar. I hope all your employees are the same.
Prior to my current job (started six months ago,) I was general manager for a restaurant & bar in Rehoboth Beach, DE and then for a coffee shop and restaurant in Clarksville, MD. A total of 15 years as a GM. I make a point to commend good service whenever I encounter it. I know how important it is. Her friendliness and willingness to help were key. In addition, your shop is supper clean and neat.
Keep up the good work!
Randy
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